# VOLUME 6 · Business Processes
_The internal operating rhythms of BSGOTECH._

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## 1. Lead Generation
- **Sources**: partner referrals, executive reports (Autonomous Manufacturing Blueprint, Health Campus), speaking events, LinkedIn thought-leadership, direct outreach to lighthouse accounts.
- **Qualification** (BANT+): Budget, Authority, Need, Timing + Regulatory Readiness + Data Availability.
- **Owner**: Founder / Business Development.
- **Tool**: contacts collection in MongoDB + `/api/mionga/partnership` endpoint for institutional briefing requests.

## 2. Sales
- **Stages**: Discover → Qualify → Blueprint → Proposal → Contract → Kick-off.
- **Cycle**: 3–9 months for platform deals, 1–3 months for hardware.
- **Artifacts per stage**: 30-second pitch (Discover), executive briefing (Qualify), strategic blueprint PDF (Blueprint), scoped proposal + RACI (Proposal), MSA + SOW (Contract).

## 3. Customer Journey
1. Landing on `hx.bsgotech.com` → hero → ecosystem diagram → brand cards → division of interest.
2. Read one strategic report (`/report` or `/renalix`).
3. Download the PDF.
4. Book a briefing (partnership form).
5. Executive meeting (see Volume 8 pitch decks).
6. Pilot design.
7. Signed pilot.
8. Production expansion.

## 4. Product Development
- **Framework**: outcome-first (what operational KPI moves?) → architecture → prototype → pilot → productise.
- **Cadence**: quarterly platform releases; monthly patch cycles; weekly internal deploys.
- **Documentation**: every feature ships with a public one-liner (for the site) and internal runbook.

## 5. Project Management
- Every project has a **RACI matrix**, a **Gantt-style roadmap** and a **Kanban** board.
- Milestones are attached to deliverables, not dates alone.
- Weekly status: 1-page memo, no long slide decks.

## 6. Partner Management
- Every partner has a profile in `/partners/{slug}` and a supplier record in the Operations Center.
- Documents (datasheets, MoUs, presentations) are linked to the partner.
- Meetings are recorded with agenda + follow-ups.
- Partner news is tracked (manual + future AI-suggested with human review).

## 7. Innovation Process
- **Watch list**: monthly scan of emerging technologies (currently: humanoid robotics, EU AI Act, EU MDR, EU CRA, quantum-safe cryptography).
- **Sandbox**: internal experiments run for ≤ 90 days without productisation commitment.
- **Graduation**: experiment → platform module → division product.

## 8. Decision Process
- **Reversible decisions** — decide fast, document briefly.
- **Irreversible decisions** — write a 1-page memo, sleep on it, get one second opinion, then commit.
- **Money > €25,000**: requires a written business case referencing this manual.

## 9. Meeting Workflow
- **Pre-meeting**: 1-line objective, 3-point agenda, expected outcome. Circulate 24 h before.
- **During**: one note-taker, decisions logged live, no more than 60 min.
- **Post**: 5-line summary within 24 h with action owners + due dates.

## 10. Proposal Workflow
- **Format**: 1-page executive summary + scoped SOW + RACI + timeline + investment table + assumptions + acceptance criteria.
- **Turnaround**: 5 working days for standard, 10 for consortium-level.
- **Review**: never sent without a second internal reader.